At Lumere, we are clinicians, researchers, engineers, analysts, marketers, and strategic thought leaders focused on one mission: helping hospital leaders and physicians deliver the highest quality, most efficient care by uncovering and eliminating unwarranted care variation and unnecessary costs - specifically related to device and drug selection and utilization.
Our vanguard approach? Partnering with health systems to ensure that care delivery choices are always backed by data and guided by evidence, drug and device costs are justified by clinical outcomes, and doctors and hospital leaders have access to the right insights and analytics to make the best care decisions for every patient.
What you will be doing:
As a Client Success Associate, you will be responsible for supporting our internal client success team in driving engagement, satisfaction, and business development within Lumere’s enterprise accounts. He/she will develop as an advisor and begin to manage core accounts using data to identify and measure opportunities for Lumere to drive value with our solutions. You will also partner closely with our Implementation team to run training programs for new clients/users and generate upsell leads for sales.
The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.